Research Note: ServiceNow to Acquire Moveworks
ServiceNow has agreed to acquire Moveworks, an enterprise AI assistant and search technology provider. The cash-and-stock transaction, expected to close in the second half of 2025, is ServiceNow’s largest acquisition.
The acquisition strengthens ServiceNow’s agentic AI strategy and expands its capabilities in AI-driven enterprise automation, employee experience, and search.
Research Note: ServiceNow Unveils New AI Agent Capabilities
ServiceNow announced the expansion of its agentic AI capabilities by introducing the AI Agent Orchestrator and AI Agent Studio. The new capabilities provide centralized coordination of AI agents within enterprise workflows, integrating with the ServiceNow Platform to improve automation and task execution across IT, HR, customer service, and other business functions.
Research Note: ServiceNow to Acquire Conversation Data Analysis Company Cuein
ServiceNow has entered into an agreement to acquire Cuein, a company specializing in AI-native conversation data analysis and insights. This acquisition bolsters ServiceNow’s strategic focus on Agentic AI—autonomous AI agents capable of processing data, making decisions, and executing tasks across enterprise workflows.
Application Modernization Takes on New Dimension in the Post-VMware World
From nearly the moment it was first announced, Broadcom’s acquisition of VMware sent ripples through the tech industry. The acquisition triggered a wave of concern among enterprises that have long relied on VMware’s ecosystem for their IT infrastructure—concerns that have become an unfortunate reality for many, driven by Broadcom’s changes to pricing, bundling, and channel programs.
Research Note: ServiceNow Workflow Data Fabric
ServiceNow recently announced its new Workflow Data Fabric, an advanced data integration and automation platform that unifies enterprise data across disparate systems, enabling real-time, AI-powered actions and insights.
Research Note: Atlassian New Focus Collaboration Tool
At its recent Team ’24 Europe event, Atlassian announced Focus, a new enterprise strategy and planning tool aimed at helping leadership teams manage and align their strategic goals with execution across the organization. Focus is integrated with Atlassian’s existing tools, especially Jira and Jira Align, offering real-time insights into progress on strategic initiatives.
Research Note: ServiceNow AI-rich ‘Xanadu’ Release
ServiceNow announced its most comprehensive AI innovations with the Xanadu release of its Now Platform. The new release introduces hundreds of new AI capabilities to increase customer agility, enhance productivity, and improve employee experiences. It also expands the Now Assist generative AI portfolio into critical enterprise functions, including Security Operations and Sourcing & Procurement Operations.
Research Note: New ServiceNow GenAI Capabilities
At its Knowledge 2024 event, ServiceNow introduced a series of generative AI capabilities to enhance productivity and drive innovation across enterprise operations. These developments significantly enhance ServiceNow’s AI offerings.