Research Note: OpenText Titanium X in CE 25.2
OpenText recently launched Titanium X, part of its Cloud Editions (CE) 25.2 release, its most comprehensive AI-native upgrade across all major product clouds. The release introduces new AI agents, expanded automation capabilities, and integrated cloud security enhancements.
Research Note: ServiceNow to Acquire Moveworks
ServiceNow has agreed to acquire Moveworks, an enterprise AI assistant and search technology provider. The cash-and-stock transaction, expected to close in the second half of 2025, is ServiceNow’s largest acquisition.
The acquisition strengthens ServiceNow’s agentic AI strategy and expands its capabilities in AI-driven enterprise automation, employee experience, and search.
Research Note: ServiceNow Unveils New AI Agent Capabilities
ServiceNow announced the expansion of its agentic AI capabilities by introducing the AI Agent Orchestrator and AI Agent Studio. The new capabilities provide centralized coordination of AI agents within enterprise workflows, integrating with the ServiceNow Platform to improve automation and task execution across IT, HR, customer service, and other business functions.
Research Note: ServiceNow to Acquire Conversation Data Analysis Company Cuein
ServiceNow has entered into an agreement to acquire Cuein, a company specializing in AI-native conversation data analysis and insights. This acquisition bolsters ServiceNow’s strategic focus on Agentic AI—autonomous AI agents capable of processing data, making decisions, and executing tasks across enterprise workflows.
Research Note: ServiceNow Workflow Data Fabric
ServiceNow recently announced its new Workflow Data Fabric, an advanced data integration and automation platform that unifies enterprise data across disparate systems, enabling real-time, AI-powered actions and insights.
Research Note: ServiceNow AI-rich ‘Xanadu’ Release
ServiceNow announced its most comprehensive AI innovations with the Xanadu release of its Now Platform. The new release introduces hundreds of new AI capabilities to increase customer agility, enhance productivity, and improve employee experiences. It also expands the Now Assist generative AI portfolio into critical enterprise functions, including Security Operations and Sourcing & Procurement Operations.
Research Note: New ServiceNow GenAI Capabilities
At its Knowledge 2024 event, ServiceNow introduced a series of generative AI capabilities to enhance productivity and drive innovation across enterprise operations. These developments significantly enhance ServiceNow’s AI offerings.
ServiceNow Introduces Now Assist, Bringing GenAI to its Now Platform
ServiceNow unveiled its new “Now Assist” family of solutions earlier this month as part of a major expansion of its powerful Now Platform, introducing new generative AI capabilities for IT Service Management, Customer Service Management, HR Service Delivery, and creators.